2/MODIFICATIONS REQUESTED BY THE CLIENT
Any notification of cancellation must be made by any means that allows for an acknowledgement of receipt. In all cases, Seaside Marine Services will charge a cancellation fee calculated on the total price including VAT of the service and varying according to the date of cancellation, according to the following conditions. Cancellation fees :
- from the time of booking to more than 24 hours before the departure time: 50% of the price of the service
- less than 24 hours before the departure time: 100% of the price of the service
Exceptionally, a cancellation with reimbursement may be considered on a case by case basis, provided that the right proof is presented as indicated below: airplane ticket departing from the territory.
Exceptionally, a cancellation with postponement may be considered on a case-by-case basis provided that a medical certificate is presented within 48 hours of the cancellation date. Reservations must be postponed within 3 days from the date of cancellation.
Please note that in the case of a single reservation for several participants, if one or more of them exceptionally wish a cancellation with refund or postponement under the condition of presenting a medical certificate within 48 hours from the date of cancellation, a plane ticket leaving the territory, this does not give the right to the other participants of the same reservation not concerned by the justification to cancel under the same exceptional condition. They must refer to the above conditions.
2.2 Change or modification of the service:
Any change of service or dates must be notified as soon as possible by any means allowing to obtain an acknowledgement of receipt.
Any request for modification sent less than 24 hours before the departure date is considered as a cancellation and entails the application of the above cancellation conditions. The renunciation of one of the services included in a service cannot be the object of any refund. All modifications more than 24 hours before the departure date (change of date and boat, disembarkation, number of participants or type of service if possible) will incur a charge of 1,000 XPF per file.
2.3 Modification during the service:
Any modification of the program made at the request of the participant can only be implemented after unanimous agreement of the skipper and the whole group.
2.4 Transfer of contract :
In case of free transfer of the registration file to a third party, the client must inform Seaside Marine Services at the latest 3 days before the departure by any means allowing to obtain an acknowledgement of receipt. The resale of places to a third party is totally forbidden.
2.5 Interruption of service:
Any service interrupted by decision of the participant (for reasons of health, level, or other) does not give right to any reimbursement by Seaside Marine Services of unused services. The additional expenses incurred by the participant will not be reimbursed. Following a medical repatriation by the participant's assistance, the unused services cannot be refunded.
3/MODIFICATIONS BY SEASIDES MARINES SERVICES
- For lack of sufficient participants. When the minimum number of 8 participants for the departure from Noumea or 10 participants for the departure from Prony is not reached, the service can be cancelled at the latest on the morning before the departure. In this case, the client will be informed by e-mail or telephone. The customer has the choice between a full refund of the amount paid or a postponement of the amount paid to another service of his choice. The customer cannot claim any compensation.
- Due to very unfavorable weather conditions, the customer is informed as soon as possible by e-mail or telephone.
The customer has the choice between a postponement of the amount paid on another service of his choice or an exceptional reimbursement studied on a case by case basis only on presentation of a proof such as a plane ticket leaving the territory.
- In case of force majeure (incidents or unpredictable and insurmountable events such as: wars, political unrest, strikes, riots, weather conditions, natural disasters, road blockage, health pandemic, death of a customary chief etc.),
Only the team of Seaside Marine Services foreseen for the supervision of the service can cancel the service for reasons of force majeure above related to the safety of the participants. The participant will not be able to ask for a refund if the service is postponed except on presentation of a proof such as a plane ticket leaving the territory or to cancel his participation without the cancellation fees of paragraph 2.1 being applied.
If the security conditions in the South do not allow at the beginning, during or at the end of the season of observation the maintenance of the reservations from Prony, the customer will not be able to ask for the refunding of this one. The reservation will be transferred to a departure from Noumea without any additional charge.
3.2 Changes before departure
Before departure, a change of boat, itinerary, program, embarkation or disembarkation place may be modified for weather reasons. These details are stipulated in the registration documents, on the website and on the online booking platform. The skipper in charge of the service can redefine a route at any time, so that it is the most sheltered from the sea conditions and in optimal sailing conditions according to the level of the participants. The participant will not be able to cancel without losing the total price of the service.
3.3 Modifications during the service
For safety reasons or for organizational issues related in particular to the weather conditions of the moment or the level of the group, the program and itineraries may be modified. In these cases, only the skipper is authorized to take the necessary decisions without prior notice. Seaside Marine Services can then be led to take charge of the additional services induced or to refund, except in case of force majeure, the difference in price between the services planned and those provided.
3.4 Interruption of service:
Any service can also be interrupted by decision of the skipper for duly justified reasons (safety, insufficient level, weather). In this case, except if the interruption is due to a case of force majeure, Seaside Marine Services will reimburse the difference in price between the services planned and those provided.